Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, please read our policy below.
Returns Policy
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at adamwebb92@icloud.com with your order number and reason for return. Returns must be sent to: 64 Oakfield Road, Falmouth.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve it promptly.
Non-Returnable Items
We cannot accept returns on perishable goods, custom/personalised orders, personal care goods, hazardous materials, sale items, or gift cards.
Exchanges
Return the item you have, and once accepted, make a separate purchase for the new item.
European Union – 14-Day Cooling Off Period
If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags, in original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs
Return shipping is the customer's responsibility unless the item is faulty or incorrect, in which case Ever Drop will cover the cost.
Contact
Ever Drop | adamwebb92@icloud.com
How to Start a Return
Our Returns Policy is designed to make the process simple and fair for every customer. If you are not fully satisfied with your purchase, you may be eligible to return the item within the stated return window, provided it meets our conditions. To begin, contact our support team with your order number and a brief reason for the return. We will guide you through the next steps and share any required return instructions. Please keep the item in its original condition and include all packaging, tags, and accessories when possible. This helps us process your request quickly and accurately.
Eligibility and Item Conditions
To qualify under our Returns Policy, items must usually be unused, undamaged, and returned in their original packaging. Some products may have special return rules, especially if they are final sale, personalized, or hygiene-sensitive. We recommend reviewing the product details before purchase to understand any limits that may apply. If an item arrives defective or incorrect, please let us know as soon as possible so we can review the issue and offer a suitable solution. Our goal is to handle each case fairly while protecting both customer satisfaction and product quality standards.
Refunds, Exchanges, and Processing Time
Once your return is received and inspected, we will notify you about the approval status. If approved, refunds are usually issued to the original payment method within a reasonable processing period, depending on your bank or card provider. In some cases, an exchange or store credit may be available if that option is requested and supported by the item type. Shipping fees are typically non-refundable unless the return is due to our error or a damaged product. Please allow extra time during busy periods, as processing may take longer. We appreciate your patience and aim to keep every refund process clear and efficient.